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Red Lodge Mountain

Mountain Operations

Updated: November 13, 2020

WHAT THE SEASON WILL LOOK LIKE…

We’re excited to open for skiing and snowboarding on Friday, November 27, 2020. And barring any changes set forth by state and local governments, our plan is to stay open through Sunday, April, 11, 2021.
At this time, we do not anticipate enforcing a reservation system.  Given the nature of this constantly evolving situation that could change depending on situational factors.

Our COVID operating plan will closely adhere to all guidelines set forth by Local and State health authorities, as well as the CDC, to ensure the health and safety of our employees, guests, and local communities. At this time, all employees are required to complete a COVID-19 screening prior to each shift and those feeling unwell are required to stay home.

If you are planning a visit from out-of-state, we encourage you to review travel guidance from both your local health authority as well as the State of Montana.

Any individuals who are experiencing symptoms of COVID-19 should abstain from visiting all Red Lodge Mountain properties.

Please know that we all need to work together to prevent the spread of COVID so that we can have a full and epic ski season. We will be making operational adjustments throughout the season to follow guidelines and provide the safest environment we can.

ACTIVITIES & SERVICES THAT WILL BE CLOSED:

We are still confirming all the finer details of operating during the winter season, but the following amenities won’t be offered when we initially open. We will continue to monitor the situation and advise guests if this changes.

  • Seasonal Locker Rooms – As of now the seasonal locker rooms will be closed. We are exploring other options such as a season-long ski check. Please know if conditions change, locker holders from last season will have first priority in securing a locker.
  • Hancock Hut at the Summit will be closed to guests.

POLICIES & OPERATIONS

Face coverings will be required in all aspects of operation, including:

  • loading and unloading chairlifts, this includes while in the lift line
  • indoor and outdoor lines
  • inside all buildings
  • on guest shuttles
  • during all ski and snowboard lessons

Buffs and all normal ski masks that cover the mouth and nose will suffice as face coverings. If your ski mask is too warm to wear inside, please bring a standard mask to wear.

November 5, 2020

FROM THE GENERAL MANAGER

As I always tell my team at Red Lodge Mountain, it’s all about snow and right now we have it. If Mother Nature continues to cooperate, we plan to open for skiing and riding on Friday, November 27, 2020 and stay open through Sunday, April 11, 2021. To stay open all season we will need the help and cooperation of all of you.

As a result of COVID-19, we have implemented new policies and procedures for the safety of our guests, staff, and local communities. These policies are similar to ones you have already encountered in your day-to-day activities. When you come ski and ride please follow the safety guidelines below and visit our COVID-19 page prior to arrival for more details.

  • Wear a face covering. Face coverings over both the nose and mouth will be required for guests and employees ages 5 & older in all aspects of operation including while indoors, loading and unloading chairlifts, in all lines both indoor and outdoor - including lift lines, on guest shuttles, and during all ski and snowboard lessons.
  • Practice Physical Distancing. Skiing and snowboarding provides great natural distancing when out on the slopes. The pinch points will be inside our facilities and in lines, so pay attention to markings and signage providing information on how to maintain a 6’ distance from other patrons.
  • Wash Your Hands. While we will be increasing the frequency of cleaning and disinfecting, we are counting on you to help reduce the spread of germs across surfaces. Washing your hands is the best way you can to that.
  • If you aren’t feeling 100%, please stay home and take care of yourself. This one is especially important for us as a small operation. If we have an outbreak or a mandatory quarantine of an entire department, we may be forced to close the mountain.
  • Traveling from out of state? Please review travel guidelines from your local health authority, as well as the State of Montana (www.covid19.mt.gov)

Like many businesses across Montana, we are facing changes to our operations in a big way. Along with the policies above we are asking that you take time to become familiar with the changes below.

  • While operations this year will certainly look different, we are glad to announce that at this time we do not anticipate using a reservation system for Season Pass and 6-Tix holders.
  • Buy lift tickets online and in advance.  Our goal is to ensure Season Pass and 6-Tix holders have the ability to ski whichever days they want. To do this we will need to limit the number of lift tickets sold. The best way to guarantee yourself a lift ticket is to purchase a ticket online and in advance, which also allows you to get the best deal. While we have plenty of acres on the mountain to space out skiers, pinch points such as lodges, parking, and guest shuttles necessitate we limit the number of skiers on the Mountain.
  • My Vehicle is My Lodge. With capacity within our lodges significantly restricted this season, you should plan to use your car as your base lodge to put on your gear, warm up, take breaks and eat your lunch.
  • Lodge seating for Food & Beverage service only. To comply with safety guidelines, seating has been spaced out to allow for physical distancing. This has resulted in a 40% reduction in seats. To offset this reduction, the Bierstube, Midway Lodge, and Main Lodge will all be open 7-days a week and have a host to seat you and your party. There will be no open seating and no brown bag lunches within any food and beverage outlet. During weekends and holidays, consider adjusting the time of your meal earlier or later to avoid waiting for a table.
  • The Bierstube will be taking reservations to help spread guests out. There will still be some walk-in availability, but it will be very limited. Visit our website to save your seat: www.redlodgemountain.com/food
  • Main Lodge is adding an outdoor express window to service the Main Lodge deck and offer Grab-n-Go food options to take to your car or on the lift.
  • Prerogative Kitchen will be serving slope side Grab-n-Go food from the Yurt. They will operating Fridays, weekends and holidays.
  • Arrive Together – Ride Together. To provide safe lift service, we will only be loading chairs with those skiing/riding together. While we won’t have a designated singles line, single skiers and riders will have the option to ride alone via the normal lift line.
  • Snowsports Lessons. Face coverings will be required for all lessons. Class size of all lessons will be reduced to allow participants to physically distance when instruction is provided. Children too young ride lifts alone will need an adult to accompany them in the lesson. Training Team will operate this year with some changes. Those changes will be provided as we get closer to sign up in December.
  • RFID Technology. Thanks to our new RFID ultra-high frequency cards, you can leave your season pass, 6-tix, or lift ticket in your pocket to be scanned. Our lift operators will greet you with a quick swish of the hand scanner, and you’ll be on your way.  Just remember, your card must be in a pocket by itself in order to scan properly.
  • Save your Lift Ticket (RFID Card) and reload your next ski day online. Not only is reloading your RFID Card super easy, it’s also eco-friendly.  In order to reload, visit www.redlodgemountain.com/reload and enter the 20-digit number located on the back of your card online. Then on your next visit, you can skip the ticket office and go directly to the lift.

Again, our primary focus is to ensure the health and safety of our guests, staff, and local communities, while providing the same great skiing and riding as always. We have spent many hours planning, modifying, and investing in our processes to adhere to the health and safety guidelines of Carbon County, the State of Montana, and the CDC, along with recommendations issued by the National Ski Areas Association. Keep in mind that our operating plans may change as the situation evolves this season and we will all need to be flexible. Stay tuned to our website and e-newsletter for any updates. www.redlodgemountain.com/Covid-19/Mountain-ops

I hope you will join me in embracing the changes we are facing and do your part to keep our ski season going strong into April. I look forward to seeing you out on the slopes!

Jeff Schmidt General Manager

Make your vehicle your basecamp. With capacity within our lodges significantly restricted this season, you should plan to use your car as your base lodge to put on your gear, warm up, take breaks and eat your lunch.

To avoid having to enforce a reservation system this season, we will need to limit the number of lift tickets sold. While this limit is not going to be super restrictive, the best way to guarantee yourself a lift ticket is to purchase online and in advance. Purchasing your ticket online also guarantees you’ll score the best price.

Why the restriction? While we have plenty of acres on the mountain to space skiers out, pinch point such as lodges, parking, and guest shuttles necessitate we limit the number of skiers at the Mountain.

Our goal is to ensure season pass and 6-tix holders have the ability to ski anytime they want, which is why we’re doing everything we can to avoid instituting a reservation system.

Arrive Together – Ride Together. To provide safe lift service, we will only be loading chairs with related groups (those skiing/riding together). While we won’t have a designated singles line, single skiers and riders will have the option to ride alone. This doesn’t mean you can’t meet and sit with new people on the lift yourself. WE just won’t be pairing you up with anyone.

The Triple Chair and Willow Creek lifts will start turning at 8am on Wednesdays, Saturdays, & Sundays.

Quarantine your Season Pass, 6-Tix or Lift Ticket by keeping it in a pocket by itself.  Thanks to our new RFID ultra-high frequency cards, you can leave your season pass, 6-tix, or lift ticket in your pocket. Our lift operators will greet you with a quick swish of the hand scanner, and you’ll be on your way. Just remember, a quarantined card must be in a pocket by itself in order to scan properly.

With the new RFID technology in place, you’ll be able to purchase your lift ticket online and then pick it up at one of our self-serve kiosks in the base area. Skip the ticket office and go directly to the lift.

Save your Lift Ticket (RFID Card), and reload your next ski day online. Not only is reloading your RFID Card super easy, it’s also eco-friendly. Then on your next visit, you can skip the ticket office and go directly to the lift. Instructions on how to reload coming soon.

Lodge Seating is for Food & Beverage service only.

We understand that this will be a tough one, especially when the bitter cold Montana weather hits. The Bierstube, Midway Lodge, and Main Lodge will all be open 7-days a week, and have a host to seat you and your party. Food Service will only be permitted if there are seats available, otherwise you will need to wait outside until a spot becomes available. And in all F&B spaces, stay with your party. Mingling with other groups or tables will not be permitted.

After you are seated in the Main Lodge, you can view the menu at your table, and send one representative from your party to go through the cafeteria line.

In the Bierstube, reservations are strongly recommended. Visit our website to save your seat: www.redlodgemountain.com/food

Local favorite Prerogative Kitchen, will be operating slopeside out of the Yurt, on weekends and holidays.

We will also have an outdoor express window on the deck of the main lodge for quick grab and go items that can be eaten on a picnic table or on the lift. The Express Window will be open Friday - Sunday and holidays.

Be courteous to your fellow skiers and riders by limiting your time indoors, so that others can come in to eat and warm up. Lengthy reserving or holding/saving tables for others will not be permitted. During our busy days, consider adjusting the time of your lunch to avoid the rush and get seated immediately.

Lodge Seating for Food & Beverage service only. The Bierstube, Midway Lodge, and Main Lodge will all be open 7-days a week and have a host to seat you and your party. There will be no open seating and no brown bag lunches within any food and beverage outlet. During weekend and holidays, consider adjusting the time of your meal to avoid waiting for a table.

In the Bierstube, reservations are strongly recommended. Visit our website to save your seat: www.redlodgemountain.com/food

Main Lodge is adding an outdoor express window to service the Main Lodge deck and offer Grab-n-Go food options. The Express Window will be open Friday - Sunday and holidays.

New this year, Prerogative Kitchen is serving slopeside grab and go food out of the Yurt, on weekends and holidays.

Leave your bags and coolers in your car. Gear and bag storage will only be permitted in bag-check, which will be open 7-days a week. Unfortunately, at this time the season locker rooms will not be open to guests. Gear left in the main lodge will be taken to lost and found.

Rental service will look very different this season, with seated service spaced out 6 feet from others. To help our staff efficiently get you in to the right gear, please only have those getting rentals (and a parent or guardian) in the rental shop.

Face coverings will be required during all lessons. Class size of lessons will be reduced to allow participants to physically distance when instruction is provided. Children too young ride lifts alone will need an adult to accompany them in the lesson.

Training Team will operate this year with some changes. More information on this program will be provided as we get closer to sign-up in December.

We are working hard to keep skiing safe this year and here’s how:

  • All staff are required to complete daily COVID-19 screenings. Anyone presenting signs or symptoms of illness are required to stay home.
  • Reducing capacity in our indoor spaces, by removing chairs and tables in our lodges.
  • Adding Plexiglass barriers at points of sale.
  • Instituting additional sanitation measures in all of our common areas and transportation vehicles, including disinfecting frequently touched items such as railings, counters, tables, chairs/benches, doorknobs and handles with special attention to highly-trafficked areas

 

Please note that our health and safety policies can be changed at any time and will be updated on our website accordingly. We appreciate your cooperation as we all adjust to this new normal.