mtnsafetyX
scenic view of red lodge mountain from miami beach ski run

Coronavirus (COVID-19)

OPERATIONS STATEMENT  |  LIFT TICKET REFUNDS & CANCELLATIONS FAQ |  ADDITIONAL INFORMATION

RED LODGE MOUNTAIN CLOSED FOR WINTER 2019/20

March 19, 2020

During our suspension of operations, we have continued to work with State and Local Health Officials and in response to the quickly changing Coronavirus recommendations, we have made the decision to close Red Lodge Mountain for the remainder of the 2019/20 Winter season. This decision has weighed heavily on our hearts, however, we feel strongly about doing our part in controlling the spread of COVID-19.

“We care immensely for our employees, customers and local communities, which made this the toughest decision I have been involved in during my time at Red Lodge Mountain,” said Jeff Schmidt, General Manager.

We sincerely apologize to our customers who were looking forward to skiing Red Lodge Mountain over the remainder of our season. We will continue to monitor the status of the Coronavirus outbreak; should the health recommendations dramatically improve and we receive one of our famed late Spring / early Summer snowstorms, conditions permitting, we will try to offer skiing.

We have relaxed our cancellation and refund policy for date specific lift tickets. We will review policies on other products and reach out to those customers in the coming weeks. Please note, we anticipate a high call volume over the next few days and appreciate your patience as we work hard to respond to all inquiries. In the meantime, customers are encouraged to visit our website for updated information and answers to frequently asked questions

The 2019/20 ski season was certainly one for the books with an abundance of snow, epic turns, and good times with family and friends. We are already looking forward to the next time we can all make turns at Red Lodge Mountain.

On behalf of our entire team at Red Lodge Mountain, we thank you for a great ski season and will see you out on the Golf Course this Summer.

LIFT TICKET REFUNDS & CANCELLATIONS

We have relaxed our cancellation and refund policy for date specific tickets. Lift tickets purchased on our website with arrivals from March 16, 2020 – through the end of the season will automatically be refunded.

If you purchased lift tickets on Liftopia.com, you will need to call their customer support at 1-800-349-0870 to receive a credit for your order. Per Liftopia policy, they are unable to offer refunds at this time.

If you have any questions about your refund, please reach out to [email protected] or give us a call at 1-800-444-8977

FREQUENTLY ASKED QUESTIONS

  • Will Red Lodge Mountain reopen this season?
    Red Lodge Mountain has made the decision to suspend operations for the remainder of the 2019/2020 Winter season.We will continue to monitor the status of the Coronavirus outbreak; should the health recommendations dramatically improve and we receive one of our famed late Spring/ early Summer snowstorms, conditions permitting, we will try to offer skiing.

 

  • Will pre-booked lift tickets be refunded?
    Yes. We have relaxed our cancellation and refund policy for date specific tickets. Lift tickets purchased on our website with arrivals from March 16, 2020 – through the end of the season will automatically be refunded.

If you purchased lift tickets on Liftopia.com, you will need to call their customer support at 1-800-349-0870 to receive a credit for your order. Per Liftopia policy, they are unable to offer refunds at this time.

For questions on your lift tickets please reach out to [email protected] or give us a call at 1-800-444-8977

 

  • Will Season Passes, 6-Tix, and 4-Packs be refunded?
    We will review policies on Season Passes, 6-Tix, and 4-Packs and will reach out to those customers in the coming weeks.

 

  • Is Uphill Travel allowed at this time?
    During Governor Bullock’s Stay-at-Home order, we are strongly advising against uphill travel at our ski area. Please know that your choice to come up could put others at risk and potentially put unnecessary strain on our local emergency services.
    Please note:
    –  The Hancock Hut is closed until further notice.
    –  The base area at RLM is private property. No loitering or congregating in the parking lots or deck areas.
    –  There are no bathrooms or facilities available.
    –  The use of snowmobiles, snow machines, Timber sleds, ATV’s, or any other motorized vehicles is prohibited at all times.
    –  Uphill travel is at your own risk. Potential hazards could include, but are not limited to, avalanches, road cuts, unmarked man-made and natural hazards. There will be no first aid or rescue services available from Red Lodge Mountain. In the event of an emergency, please call 911, and know that calling EMS could compromise already thin resources during this pandemic.

    We strongly value the safety and wellbeing of our skiers, riders, and local communities. We all must do our part to prevent the spread of the Coronavirus and keep this community asset available for future use.

 

  • When can I collect equipment from my locker?
    Due to Governor Bullocks Stay-at-Home Order, the locker rooms are closed. Upon lifting of the Governor’s order we will provide a two week window for locker holders to clean out their lockers. Please reach out to [email protected] with any questions.

 

  • Is Grizzly Peak Outdoors still open? 
    No. Grizzly Peak Outdoors is closed due to the Governor’s Stay-at-Home Order.

 

  • How will the COVID-19 outbreak impact the Golf Course and Summer operations?
    At this time all Summer events and operations at the Golf Course will take place as scheduled. Please stay tuned to this page for updates.

 

  • Who should I contact if I have questions about a summer event or wedding at the Golf Course? 
    If you have questions or concerns about your special event this summer, please reach out to [email protected]

 

LINKS TO ADDITIONAL INFORMATION