mtnsafetyX
scenic view of red lodge mountain from miami beach ski run

Coronavirus (COVID-19)

OPERATIONS STATEMENT  |    ADDITIONAL INFORMATION

 

FREQUENTLY ASKED QUESTIONS

  • I HAD A SEASON PASS FOR THE 19/20 SEASON. WHAT DO I GET?
    We want to acknowledge how disappointed we are that the season didn’t end like any of us had planned. Season Pass holders from the 2019/2020 season will receive a loyalty discount on 2020/2021 season passes, as well as:- Two (2) demo vouchers, to be used during the 2020/21 season (not valid 12/26/20 – 1/2/21)- Two (2) lift tickets, to be used during the 2020/21 season (not valid 12/26/20 – 1/2/21)*Loyalty discounts and added perks not applicable on 5 & Under Passes

    Please visit our returning season passholder page for more information

 

  • I HAD A 6-TIX OR 4-PACK FOR THE 19/20 SEASON WITH UNUSED DAYS. WILL I BE ABLE TO USE THOSE DAYS NEXT SEASON?
    6-Tix and 4-Pack holders from the 2019/2020 season who used their 6-Tix/4-Pack more than once, but less than the full amount, will have those unused days rolled over to the 2020/2021 winter season. These days must be used by December 25, 2020. To redeem your rolled over days, you can reuse the same pass/card you had during last season.6-Tix and 4-Pack holders from the 2019/2020 season with zero days used, will have those products rolled over for use any time during the 2020/21 season. To redeem your rollover, please visit the ticket office or Grizzly Peak Outdoors to have your new pass/card printed at no expense to you

 

  • WILL RED LODGE MOUNTAIN REOPEN THIS SEASON?
    Red Lodge Mountain has made the decision to suspend operations for the remainder of the 2019/2020 Winter season.We will continue to monitor the status of the Coronavirus outbreak; should the health recommendations dramatically improve and we receive one of our famed late Spring/ early Summer snowstorms, conditions permitting, we will try to offer skiing.

 

  • WILL PRE-BOOKED LIFT TICKETS BE REFUNDED?
    Yes. We have relaxed our cancellation and refund policy for date specific tickets. Lift tickets purchased on our website with arrivals from March 16, 2020 – through the end of the season will automatically be refunded.

If you purchased lift tickets on Liftopia.com, you will need to call their customer support at 1-800-349-0870 to receive a credit for your order. Per Liftopia policy, they are unable to offer refunds at this time.

For questions on your lift tickets please reach out to [email protected] or give us a call at 1-800-444-8977

 

  • IS UPHILL TRAVEL ALLOWED AT THIS TIME?
    The access road to the mountain will reopen on Tuesday, April 28. Uphill travel will be permitted at this time, however, we are advising against it at our ski area. Please know that your choice to come up could put others at risk and potentially put unnecessary strain on our local emergency services.Please note:
    –  The Hancock Hut is closed until further notice.
    –  The base area at RLM is private property. No loitering or congregating in the parking lots or deck areas.
    –  There are no bathrooms or facilities available.
    –  The use of snowmobiles, snow machines, Timber sleds, ATV’s, or any other motorized vehicles is prohibited at all times.
    –  Uphill travel is at your own risk. Potential hazards could include, but are not limited to, avalanches, road cuts, unmarked man-made and natural hazards. There will be no first aid or rescue services available from Red Lodge Mountain. In the event of an emergency, call 911, and know that calling EMS could compromise already thin resources during this pandemic.We strongly value the safety and wellbeing of our skiers, riders, and local communities. We all must do our part to prevent the spread of the coronavirus and keep this community asset available for safe future use.

 

  • WHEN CAN I COLLECT EQUIPMENT FROM MY LOCKER?
    Locker rooms will open on Tuesday, April 28 for those wanting to collect their gear. They will remain open from 9AM – 4pm, Monday – Friday. Please have your locker cleaned out by Friday, May 22.
    Please reach out to [email protected] with any questions

 

  • IS GRIZZLY PEAK OUTDOORS OPEN?
    Due to the lifting of the Stay-at-Home Order, Grizzly Peak Outdoors will reopen on Monday April 27, 2020. We ask that you please practice safe social distancing measures and utilize the hand sanitizer inside the door upon entering the building. If you’re sick, please visit us another day.
    If you know what you would like to purchase, please call ahead place your order over the phone. We can bring your purchase to you outside.
    We will be open daily from 10AM to 5PM, 7 days a week.

 

  • HOW WILL THE COVID-19 OUTBREAK IMPACT THE GOLF COURSE AND SUMMER OPERATIONS?
    At this time all Summer events and operations at the Golf Course will take place as scheduled. Please stay tuned to this page for updates.

 

  • WHO SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT A SUMMER EVENT OR WEDDING AT THE GOLF COURSE?
    If you have questions or concerns about your special event this summer, please reach out to our Sales & Events Coordinator, Chelsea at [email protected]

 

 

GOGGLES FOR DOCS DROP-OFF AT GRIZZLY PEAK OUTDOORS

Goggles for Docs is an effort to get used or new goggles into the hands of healthcare workers who currently have no eye protection as they treat COVID-19 patients.  Over 32,000 goggles have been donated so far, but more are still needed to fill requests from hospitals across the nation.

For those interested in donating, please drop off sanitized goggles, individually sealed in Zip-Lock bags, in the plastic tote outside of Grizzly Peak Outdoors. We will be accepting drop-offs between the hours of 10am and 4pm daily, beginning April 22, 2020.

Those who are unable to sanitize their goggles can still donate, please leave your goggles on the ground next to the donation tote. Our team will collect and sanitize these goggles daily.

GOGGLES FOR DOCS FAQ

  • What kind of goggles can I donate?
    Please only donate adult size ski-style goggles (the same style used for motocycles, snowmobiles, etc.) or lab goggles. Please DO NOT donate any type of swim goggle.
  • Tinted or clear lenses?
    Either. Hospital facilities across the country are critically low on personal protective equipment. All kinds of lenses are accepted.
  • Do these goggles need to be new?
    No, almost all of these goggles will be used.
  • How do I sanitize my goggles for donation?

LEARN MORE ABOUT GOGGLES FOR DOCS

 

 

RED LODGE MOUNTAIN CLOSED FOR WINTER 2019/20

March 19, 2020

During our suspension of operations, we have continued to work with State and Local Health Officials and in response to the quickly changing Coronavirus recommendations, we have made the difficult decision to close Red Lodge Mountain for the remainder of the 2019/20 Winter season. This decision has weighed heavily on our hearts, however, we feel strongly about doing our part in controlling the spread of COVID-19.

“We care immensely for our employees, customers and local communities, which made this the toughest decision I have been involved in during my time at Red Lodge Mountain,” said Jeff Schmidt, General Manager.

We sincerely apologize to our customers who were looking forward to skiing Red Lodge Mountain over the remainder of our season. We will continue to monitor the status of the Coronavirus outbreak; should the health recommendations dramatically improve and we receive one of our famed late Spring / early Summer snowstorms, conditions permitting, we will try to offer skiing.

We have relaxed our cancellation and refund policy for date specific lift tickets. We will review policies on other products and reach out to those customers in the coming weeks. Please note, we anticipate a high call volume over the next few days and appreciate your patience as we work hard to respond to all inquiries. In the meantime, customers are encouraged to visit our website for updated information and answers to frequently asked questions

The 2019/20 ski season was certainly one for the books with an abundance of snow, epic turns, and good times with family and friends. We are already looking forward to the next time we can all make turns at Red Lodge Mountain.

On behalf of our entire team at Red Lodge Mountain, we thank you for a great ski season and will see you out on the Golf Course this Summer.

 

LINKS TO ADDITIONAL INFORMATION